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Mortgage Loan Servicing

Launched in 1984, our in-house CML servicing capability is supported by long tenured and seasoned teams, time-tested and robust processes, and a proprietary risk rating model developed in 2003.

We provide a full array of mortgage loan services including monthly risk rating and valuations, compressive surveillance, on-demand access to comprehensive and customizable accounting and reporting (STAT, GAAP, and IFRS), and a detailed onboarding plan for new clientsmanaged and coordinated by Aegon AM. 

A high level of ongoing communication between internal teams across Aegon AM’s Real Assets platform helps provide continuity of high-quality service and a smooth transition of each loan by proactively and promptly identifying, addressing and resolving issues as they arise.

Key facts

   

40-year 

time-tested track record

$17 billion+

in loans serviced1

29

dedicated servicing and special servicing professionals with 15-years' average industry experience1

"Strong" rating  

by S&P for mortgage loan servicing and special servicing*

 

1As of December 31, 2023

*As of April 2022.  Agency ratings do not reflect favorable client responses or ignore unfavorable client responses. Aegon Real Assets US has paid Standard & Poor’s to conduct their rating. This rating is not indicative of future performance. Information regarding Standard & Poor’s rating system and criteria is available at www.standardandpoors.com.